Returns Policy
Changed Your Mind? No Problem.
If your Smatoons order isn't what you expected, you have 7 days from delivery to return it. No awkward questions. Just a straightforward process.
Three Steps. Done.
What To Know Before You Return
-
A Few Things to Keep in Mind
Returns are accepted within 7 days of delivery. The product must be unused and in its original packaging. Once we've received and verified the return, your full refund will be processed to your original payment method.
-
What can't be Returned
Products that have been used, washed, or removed from original packaging. Items returned after the 7-day window. Products purchased on marketplaces — those returns are handled directly through the respective platform.
If It’s Not Magic, Send It Back
We put a lot of thought into every product. But if something doesn't feel right when it arrives — the size, the colour, whatever it is — we don't want you stuck with it. Return it, get your money back, and we'll use the feedback to do better.
Click here to visit our returns portal
FAQs
Q: I bought from Amazon / Flipkart. Can I return through Smatoons website?
No — marketplace orders are returned directly through Amazon or Flipkart using their standard return process. This page applies to orders placed on smatoons.com only.
Q: Does the product need to be in original packaging?
Yes. The product must be unused and returned in its original packaging for the return to be accepted.
Q: When will I get my refund?
Your refund will be processed to your original payment method once we've received and verified the returned product.
Q: What if my product arrived damaged?
That's a warranty claim, not a return. Head to our Warranty page and fill the form — we'll sort it out.
Q: Can I exchange instead of returning?
At the moment we only process full refunds. If you'd like a different product, place a fresh order after your refund is processed.